Privacy Policy

Your Privacy

At XL EQUINE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure when you visit our website or purchase our products.

Information We Collect

When you interact with XL EQUINE, we may collect personal information including:

Your name
Billing and delivery address
Email address
Phone number
Order and purchase information
Any information you voluntarily provide when contacting us

How We Use Your Information

The information we collect is used to:

Process and fulfil your orders
Communicate with you about your purchases
Respond to enquiries and provide customer support
Improve our website, products and services
Meet our legal and regulatory obligations

We only collect information that is reasonably necessary to operate our business and provide our services.

Payment Security

All online payments are securely processed through Stripe. XL EQUINE does not store or have access to your debit or credit card details. Please refer to Stripe’s Privacy Policy for more information about how payment information is handled.

Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may be shared with trusted third-party service providers where necessary to operate our business, including payment processors, website hosting providers and delivery partners. These providers are only given the information required to perform their services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and help us understand how visitors use our website.

You can choose to disable cookies through your web browser, although some website features may not function as intended.

Marketing Communications

If you choose to subscribe to marketing communications, we may occasionally send you updates about XL EQUINE products, promotions and news.

You may unsubscribe from these communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Access to Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond to your request within a reasonable time frame, subject to any legal requirements.

Facebook/Meta

We use Facebook and Instagram advertising tools, including pixels, to deliver relevant ads and measure their effectiveness. For more information, see Meta's Data Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

conor@xlequine.com.au