Shipping Policy
Shipping Policy - the basics
At XL EQUINE, we're committed to getting your order to you as quickly and efficiently as possible. All order and carefully packed and dispatched from Tasmania, with tracking provided so you can follow your delivery every step of the way.
Where we ship
We currently ship Australia-wide using Australia Post.
If you are located outside Australia and are interested in purchasing our products, please contact us to discuss available shipping options.
Dispatch Times
Orders are generally dispatched within 1-2 business days after payment has been received. Orders placed on weekends or public holidays will be processed the next business day. During busy periods, dispatch times may be slightly longer, however we will always endeavor to process your order as quickly as possible.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location and the size or weight of your order. The total shipping cost will be displayed before you complete your purchase.
Tracking
Once your order has been dispatched, you will receive a confirmation email containing your Australia Post tracking details, allowing you to monitor your delivery's progress.
Local Pickup
Customers may arrange to collect their order from Mowbray Racecourse, Tasmania, by prior arrangement. Please contact us after placing your order to organise a suitable pick-up time. Product collection is not available from our manufacturing premises.
Delivery Information
Delivery times vary depending on your location and Australia Post's delivery network. While XL EQUINE aims to dispatch orders promptly, we cannot guarantee delivery time frames once your parcel has been lodged with the carrier. Please ensure your delivery details are accurate at checkout as XL EQUINE cannot accept responsibility for delays or additional costs resulting from incorrect shipping information.
Questions?
If you have any questions regarding shipping or delivery, please contact us at
Email: conor@xlequine.com.au